Svan High Chair and Svan Youth Chair Asked Questions

Product Information

What is the Svan High Chair?

The Svan High Chair is the only ergonomically designed high chair to grow with your child from six months to adulthood. It has a fully adjustable seat depth to provide optimum torso support. It starts as a traditional high chair and functions safely without the tray to seat your child at the table. The safety guard can be removed to allow your child to step up into the chair on their own in the Svan Youth Chair configuration. Eventually, it becomes a full-size chair for the teen or even an adult.

How do you pronounce ‘Svan’ and what does it mean?

Svan is pronounced like Swan with a ‘v’. In fact, it is the Swedish word for swan because of the swan neck shaped curves of the main beam.

Is the Svan High Chair/Youth Chair Safety Certified?

The Svan High Chair was designed around the rigorous safety standards in Europe and is certified in the U.S. to meet the American Society for Testing and Materials (ASTM) safety standards. These standards are developed by industry members, the U.S. Consumer Product Safety Commission (CPSC), consumer groups, and other interested parties. In addition, Svan participates in the JPMA Safety Certification Program which is a voluntary safety program assuring compliance with all federal and voluntary safety standards applicable to a category of juvenile products, along with a random retail testing component to ensure that the product purchased in stores meets the same standards as those samples sent to testing labs. Look for the JPMA certification seal on every Svan High Chair. See www.jpma.org for more information on the JPMA testing program.

What is the best feature of the Svan High Chair?

The single best feature of the Svan High Chair is its tremendous versatility. It can be used as a traditional high chair with a tray, but remove the tray and even a young infant can be seated up to the table for a meal with the family. Later on, the safety guard can be removed so your child can step up into the youth chair on their own and seat themselves at the table. It eventually becomes a full-size chair. Best of all, the style of the Svan High Chair is never compromised through all of these stages.

I have seen several adjustable high chairs on the market. How are the Svan High Chair adjustments different?

The Svan High Chair is the only adjustable high chair with a two dimensional seat space adjustment. The seat height and seat depth can be adjusted to properly fit your child. The footrest also features adjustable height and depth dimensions. These adjustments ensure ergonomic support for your child no matter their age or stage of development.

What comes with my Svan High Chair/Youth Chair

All Svan High Chairs and Youth Chairs come with the necessary hardware, Allen keys and a User Guide which includes clear assembly instructions, an instructional DVD, a registration card and a two year Manufacturer’s warranty. Svan High Chairs and Youth Chairs do NOT include a cushion. You can purchase a cushion that fits your personal style or decor for your Svan Chair through our many retailers or at www.scichild.com.

What is the height of the Svan High Chair/Youth Chair?

The Svan High Chair/Svan Youth Chair is about the size of a typical kitchen chair. It is designed to sit up to a standard height table (30” high).

Chair Base: 18” by 19”
Height to Top of Seat Backrest: 33.5”
Height to Top of Safety Guard: 28.5”
Seat Height Range: 18.5” to 22”
Seat Depth (child): 6” to 8.25”
Footrest Height Range: 5” to 17”
Tray: 15.25”w by 15.75”d

How much does the Svan High Chair/Youth Chair weigh?

The complete Svan High Chair with infant kit and cushion weighs less than 20 pounds. The Svan Youth Chair weighs around 15lbs.

What type of wood is used to manufacture the Svan High Chair/Youth Chair?

The Svan Chair is made of a bent Birch wood veneer and is derived from FSC certified forests when available. The wood is made of E1 certified raw material, meeting the European Unions specific demands regarding low formaldehyde levels in wood.

What finishes can I purchase the Svan High Chair/Youth Chair in?

The Svan Chair is available in natural, cherry, mahogany, whitewash, and espresso finishes that meet US Federal Regulations for safety.

Are the stains and glue used on the Svan High Chair/Youth Chair harmful to my child?

All materials used in the production of the Svan Chair meet US Federal Regulations for safety and are not harmful to your child. All stains and finishes are lead-free. All Stains fulfill the requirements for European standard (EN71-3) for surface treatment for toys/children’s products. All stains used do NOT emit formaldehyde (EO certified) and meet the demands of the European Union directive 2005/84/EC concerning phthalates.

Is the Svan High Chair/Youth Chair cushion flame retardant and safe for my child?

The foam and fabric used for the cushions and padding were tested to the European “Furniture and Furnishing (Fire)(Safety) Regulations 1988” during 2008 and met all requirements. The foam and fabric has also been tested and approved for the stringent California and U.S. requirements regarding fire safety. The flame retardant that is used for the foams and fabrics is Ammonium Polyphosphate and is considered safe for all users.

What is the hardware for the Svan High Chair/Youth Chair made of?

All hardware used for assembling Svan products are made of steel. Most metal parts are constructed from recycled metal.

Are cushions available for the Svan High Chair/Svan Youth Chair?

Yes, optional cushions are available. Please visit www.scichild.com to view the current cushion colors.

The cushions for the Svan Chair are stylish and comfortable, easily attaching to the chair with Velcro. The cushions are also machine-washable and dryable and the foam is PBDE-free.

Is there a weight limit for the Svan High Chair/Youth Chair?

The Svan High Chair is certified for children of average weight up to 3 years of age. The Svan Youth Chair will hold a single person up to 120 pounds. The small infant seat that is used in the high chair and youth chair configurations will NOT support the weight of an adult and any damage sustained by the chair due to this type of misuse is not covered under the manufacturer’s warranty.

How long will my child benefit from sitting in the Svan High Chair/Youth Chair?

Your child can use the Svan Chair even as an adult, but the primary benefit is that the adjustable foot support grows with them until their feet reach the floor in a regular chair. This is typically around 8 to 10 years of age. After this stage, the Svan Chair can be used as a full-sized chair.

What is a Svan High Chair/Youth Chair cushion made of?

The Svan High Chair cushions are filled with washable PBDE-free, polyurethane material and are covered in a 45% Cotton / 55% Polyester blend fabric that is easy to clean and machine washable.

Why is the Svan High Chair/Youth Chair assembled with Allen bolts?

By using Allen bolts and therefore needing a specific Allen key in order to adjust it, you reduce the chance that a sibling or other person might adjust the chair in an unsafe manner or while it is in use with a child in place. The Allen bolt assembly is one more way Svan puts safety first.

Does the Svan High Chair/Youth Chair include a safety harness?

All models of the Svan Chair include a three-point safety harness. Children up to 3 years of age should use this harness. When the harness is no longer needed, it can be removed by sliding it off the main beam with the backrest removed.

Although other high chairs include a five-point safety harness, the Svan High Chair is specifically designed with a three-point harness in order to allow the ergonomic seating of your child and so not to inhibit their interaction with the family at the table.

What is the warranty period of my Svan High Chair/Youth Chair?

Svan AB warrants its products to be free from substantial defects in workmanship and material under normal household use in accordance with the assembly instructions for two (2) years following date of purchase. Svan will, at its discretion, replace or repair any item requiring service. This warranty shall not apply to damages arising from neglect, accidental damage, or commercial use of the product. This is a limited warranty. Liability for consequential damages is expressly excluded. Proof of purchase is required. To make a claim under this warranty, please contact Scandinavian Child at 919.747.8510 to speak with a customer service representative. Please have the Model Number and Production Number or Assurance Number ready. They can be found on the label on the side of the footrest base. You also can write to us at: Svan Product Support, c/o Scandinavian Child,, P.O. Box 31243, Raleigh, NC 27622.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation and exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.

Has the Svan High Chair/Youth Chair ever been recalled?

If you have a Svan High Chair, Production Number 0303, it may have been involved in a limited recall. Not all Svan High Chairs/Svan Youth Chairs were affected by the recall. Please call our customer service department at 919.747.8510 with any questions.

I have heard that the Svan High Chair/Youth Chair is small and portable. Can it be carried in a car?

The Svan Chair is designed to be a solid piece of furniture in your home. However, its compact design can be transported in the car. It can be stored upside down without the tray in a regular car seat or trunk. If you do transport the chair this way, be sure to check and tighten the hardware before use to make sure nothing became loose in transit.

My children no longer needs a high chair, why should I buy a Svan High Chair?

The Svan High Chair is sold as a complete unit in the U.S. Originally, in Europe, the chair was sold as a Svan Youth Chair and you would purchase the infant kit (the safety guard, crotch bar, tray and tray cover) separately. Although, you are able to do this in the U.S. as well, there is a cost savings if you purchase the high chair as a complete product, additionally, you can store the infant kit in a closet and therefore you are always ready for company to visit with their infant in tow.

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How to Assemble

Does the Svan High Chair/Youth Chair require assembly?

The Svan Chair does require assembly. Your chair will come with a user guide and DVD for easy assembly. Please read the instructions carefully and do not dispose of the user manual.

How long does it take to assemble the Svan High Chair/ Youth Chair?

Assembling the Svan High Chair/Svan Youth Chair is quick and easy, with the provided user guide. On average, the Svan High Chair takes approximately 30 minutes to assemble.

What type of tools do I need to assemble the Svan High Chair/Youth Chair?

You will need the 2 Allen keys which are provided with your chair. You will also need a Philips head screwdriver to complete assembly of this product. ** Do not use a power screwdriver **.

Once I assemble the Svan High Chair/Svan Youth Chair, is the chair ready for use by my child?

Once the chair is assembled, you want to make sure that all of the parts are tightened properly and assembled properly. You can do this by following the steps in the user guide and by using the provided Allen keys to tighten bolts. From there, you are ready to use your Svan High Chair/Svan Youth Chair. The first time your child uses the chair, you will want to examine the chair to determine if any adjustments need to be made for proper fit of the chair for your child.

When using the chair as a high chair, please be sure to always use the harness and slide the guard and tray in close to the baby’s tummy. Finish by tightening the knob under the seat base to ensure the tray and guard are properly in place. Please follow and abide by all warnings that accompany the product.

If a part to my Svan High Chair/Svan Youth Chair appears to be damaged, broken, or missing on arrival, what should I do?

Before beginning assembly, please review all of the included parts and the user guide. If a part appears to be damaged, broken, or missing, please contact Scandinavian Child at 919.747.8510 or SCIService@SCIChild.com. Ensuring that you review the entire assembly instructions and all parts before contacting us is the most efficient way to assist you quickly and completely.

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How to use

At what age can my child start using the Svan High chair?

The Svan High Chair is certified for children 6 months and up as it is designed to provide upright support for children who are able to sit up on their own to eat. Please consult with your pediatrician to ensure that your baby is able to sit with minimal support and is able to start eating solid foods. If your child is not able to sit upright unassisted, you may want to use the Svan Bouncer, or similar seat until they can sit upright unassisted, typically around 6 months.

How do I adjust the Svan High Chair to get my child in and out

To get your child in and out, loosen the black knob under the seat, slide the crotch bar and guard to the outermost position and lift baby out. This can be done with the tray attached to the guard there is no need to remove the tray in order to get your child in and out. Once your child is in the chair, slide the crotch bar and guard back into place and tighten the black knob. Replace the tray if needed. When not using the tray it may be stored on the back of the chair by attaching the tray clips into the holes on the back wings of the guard.

How do I slide the seat and footrest up and down as my child grows?

Use the Allen key which came with your chair to loosen the long bolt that fits into the groove of the main beam to support the seat base and footrest base respectively. You can slide the seat rest base or footrest base to the appropriate height and tighten the long bolt. The manufacturer suggests that you check the tightness and adjustment of your chair each month to ensure you have your child in the most comfortable seating position for their stage of growth and development.

How do I convert my Svan High Chair into a Svan Youth Chair?

You can easily convert the Svan High Chair to a Svan Youth Chair by removing the tray, guard, crotch bar and associated hardware from the chair. Once these parts are removed you can adjust the chair to fit your growing child. Make sure the seat height and depth are adjusted to a comfortable position for you child when seated at the family table. Make sure the footrest is adjusted so that the child’s feet are supported when your child’s knees are at 90 degree angle. The footrest needs to be on the inner adjustment point on the footrest base to prevent the child from tipping the chair when climbing into the chair. Please consult with the Svan High Chair user guide and assembly instructions and associated DVD for more specific details.

Can the safety harness be removed for an older child?

All of the models of the Svan High Chair/Svan Youth Chair include a three-point safety harness. Children up to 3 years of age should use this harness. When the harness is no longer needed, it can be removed by sliding it off the main beam with the backrest removed.

Can the safety guard be removed?

Yes, the safety guard can be removed. The safety guard is recommended for children from 6 months to 3 years old. After your child has reached that age, or is able to sit by themselves without the guard, simply remove the guard and the crotch bar. Keep in mind that the 3-point harness is still attached the chair. The harness is recommended for use for children up to 3 years of age.

Is the tray on the Svan High Chair removable?

The tray is removable and when not in use, the tray can be stored on the back of the chair on the holes at the end of the safety guard. The Svan High Chair is designed to be used without the tray at a standard height dining table (30 inches/76.2 cm).

How do I take the cushions off of the Svan High Chair/Svan Youth Chair?

The Svan High Chair/Svan Youth Chair cushions are easily removed by detaching the Velcro straps around the back rest. The seat cushion easily slides off of the seat one side at a time.

When can I remove the safety guard?

The safety guard is provided for the safety of your child to fit snug in the high chair. You know your child better than anyone else. Some signs to look for when considering removing the safety guard are, the child is able to sit in a chair without assistance, the child shows interest in climbing into the chair, and the child tries to climb out of their chair. These are suggestions, not recommendations. Removing the safety bar should be at your own discretion; however the manufacturer does not recommend removing the guard before your child reaches 18 months and many children use the chair with the guard up to 3 years.

Does the plastic tray cover come with the Svan High Chair?

Yes, the plastic tray cover comes with the Svan High Chair. The plastic tray cover is dishwasher safe and has always been BPA-free and phthalate-free.

How do I adjust the Svan High Chair/Svan Youth Chair to properly seat my child?

1. Ensure the seat depth is set so that the safety guard fits snuggly against the child’s body to provide both support and safety.
2. As the child gets older, the depth should be set so the child’s back is supported by the backrest.
3. Ensure the seat height is adjusted so that the child’s arms are bent at a 90-degree angle to the table.
4. Make sure the footrest height is set and adjusted so that the child’s knees are bent at a 90-degree angle.

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How to Clean

How do I clean my Svan High Chair/Youth Chair?

You can use a damp cloth with mild soap or other cleanser that is suitable for wood furniture. Treat the wood finish as you would any other piece of wooden furniture in your home. Never submerge it in water and always dry thoroughly after cleaning and spills. We do not recommend using homemade vinegar wash solutions as the the acidity in the vinegar may damage the finish of the chair.

Can I wash the plastic tray cover in a dishwasher?

Yes, the BPA-free, phthalate-free Svan High Chair plastic tray cover is completely dishwasher safe.

Can I remove the harness for cleaning?

The harness can be removed for cleaning by removing the chair seat back and sliding the harness off the main beam. Please always replace the harness when using the Svan High Chair/Svan Youth Chair for children younger than 3 years of age.

How can I treat the cushion when it becomes soiled?

The Svan cushion can be washed off with a damp cloth. The cushions are also machine-washable and dryable using delicate cycles.

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Troubleshooting

What if my Svan High Chair/Svan Youth Chair is cracked?

It’s easy to get new parts and order accessories for your Svan High Chair/Svan Youth Chair. Simply contact Customer Service at SCIService@SCIChild.com or 919.747.8510. A representative will be happy to help with your request.

Why is my tray sloping?

The tray is probably sloping because the seat is not attached to the main beam in the proper position. If the seat base is attached to the main beam lower then it needs to be, the tray will slope. First, make sure that the seat base and seat is at the highest position on the main beam. It should be within one inch of the top of the upper groove in the main beam. Then adjust the connection between the guard and the crotch bar so the top of the guard is parallel to the floor.

Will I ever need to tighten the hardware in my Svan High Chair/Youth Chair?

Your chair hardware may loosen after assembly. This is a result of the natural materials maturing. Please be sure to tighten your hardware about a month after initial assembly and periodically check for loose hardward, particularly after transporting the chair. This is very common with high quality wooden tables and chairs. The Manufacturer recommends checking the hardware on your Svan High Chair at least monthly to ensure it is tight and properly adjusted to your child.

Can I put my Svan High Chair/Youth Chair up to the height of a bar?

The Svan High Chair is not designed to sit up to a countertop or bar-height table. The Svan High Chair was designed to sit up to the height of an average dining table, typically 30 inches high.

Why does my crotch bar not attach to the guard?

First, make sure that the seat is no more than 1 inch down from the highest position. Then, double check that you are attaching the crotch bar properly. The end with the hole should connect with the inside edge of the guard and the end with the open groove should go under the seat.

How do I fix a loose tray?

If you have a loose tray, it is likely that the screws on the tray clips are not completely in place. Check to see that the screws are as tight as possible, particularly the ones closest to the bend in the tray clip. Even just a slight turn of a screw can make a difference. If the tray clips are tight and the tray is still loose please contact Customer Service at 919.747.8510 or SCIService@SCIChild.com

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Spare Parts

Where can I find spare parts for my Svan High Chair/ Youth Chair?

If your new product is missing parts or arrives broken, please contact Customer Service right away at SCIService@SCIChild.com or 919.747.8510. If you have lost parts or your chair is no longer covered under the manufacturer’s warranty you may purchase replacement parts at our webstore www.scichild.com

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